Access to Homewise is provided to you by Energy Saving Trust on behalf of Cornwall Council.
Below are our respective privacy policies which summarise the data we collect from you, how this data is used and your rights in relation to data protection law.
Cornwall Council is committed to protecting your privacy when using this energy modelling tool. We would like to make the following clear:
Cornwall Council will not have access to any personal data or information you provide. This tool is provided for your use, and we will not collect, store, or process any personal data from your interactions with it.
While using the tool, you may have the option to download a report containing the information and results you generate during your session. This report is for your personal use, and Cornwall Council will not retain any copies of this data.
Your personal information, if provided, will not be saved by Cornwall Council or accessed in any way. Once you leave the tool, none of the data entered will be retained by Cornwall Council.
Cornwall Council will only receive anonymised reports from Energy Saving Trust. These reports will indicate the total number of users accessing the tool within a given period. No personal or identifiable information will be included in these reports.
For further details on how your data is handled and processed while using the tool, please refer to Energy Saving Trust’s privacy statement and policy below.
Cornwall Council takes your privacy seriously and ensures that no personal information will be gathered, stored, or shared by us in relation to your use of this tool.
More information on your rights can be found in our full privacy policy here.
If you have any questions or concerns about how we use your personal data, please contact our Data Protection Team at dataprotection@cornwall.gov.uk.
Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. We empower householders to make better choices, deliver transformative programmes for governments and support businesses with strategy, research and assurance – enabling everyone to play their part in building a sustainable future.
We are independent and impartial, so the advice we give is all about helping you. Energy Saving Trust will treat any personal data you provide us carefully and securely.
Energy Saving Trust does not make cold calls (we do not sell insulation or solar panels, etc). If you are receiving cold calls from an organisation, the Information Commissioner’s Office has some useful advice and, if you haven’t already, it may be worth considering registering with the Telephone Preference Service.
To contact our data protection officer please:
Write to:
Energy Saving Trust, 223-231 Pentonville Road, London, England, N1 9NG
Email: DataProtectionOfficer@est.org.uk
When Energy Saving Trust collects information about you, your personal data will only be processed where there is a lawful basis for doing so. Most commonly, we will process your information:
We might collect:
Some of this information may, in some cases, be considered as not being personal data, e.g. information purely about your property, such as property type or energy saving measures.
We only ask for your information where we have a lawful basis for doing so. Most commonly, we will process your information to:
We will ask for information about your property and the occupants within it so that we can:
We will collect your personal data directly from you through the course of your interaction with our tool, and any other correspondence with us.
We sometimes use other companies and organisations (third parties) to process personal information for us. For example, we use third parties to:
Some of your information may be shared:
Energy Saving Trust will only send you direct marketing information if you have agreed to receive this information when you provided your contact details, or when you have specifically asked us to send you direct marketing.
You have the right to stop us using information about you for direct marketing purposes. You can do this at any time even if you previously consented to receive direct marketing. If you wish to change your marketing settings, either select the link included in emails or contact us directly to let us know. We will change your setting as soon as we are able and at least within 28 days.
Energy Saving Trust has implemented the following Google Analytics advertising features:
Energy Saving Trust will keep your information for:
Contact information
We keep your contact information in line with legislation and statutory guidelines relevant to your relationship with us, and in any case for no longer than seven years from your last active contact with us. All records are destroyed confidentially once their retention period has been met, and Energy Saving Trust has made the decision that the records are no longer required.
Property information
We will keep information about your property indefinitely so that we can ensure our national housing stock database Home Analytics remains as up to date as possible. Extracts of this database are licensed by government bodies and other private organisations for the permitted purposes of improving energy efficiency, increasing adoption of renewable energy and low carbon heating systems, mitigating fuel poverty, and encouraging decarbonation efforts. Your contact details will never be shared alongside your property information.
Under data protection law, you have rights with regards to the personal data we hold and use about you:
More information on your rights can be found in our full privacy policy here.
If you have any questions or concerns about how we use your personal data, please contact our Data Protection Officer at DataProtectionOfficer@est.org.uk.
If you feel that we have not responded appropriately you any requests in relation to your rights, you have the right to complain to the Information Commissioner’s Office.
You can read our cookie policy here.